Privacy policy
Heylo Health Privacy Policy
Effective Date: Feb 10, 2025
Heylo Health (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with us.
By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect various types of information, including:
1.1. Personal Information You Provide
• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely through third-party payment providers)
• Any information provided when contacting customer support
1.2. Automatically Collected Information
• IP address, browser type, and operating system
• Pages visited and time spent on our website
• Cookies and tracking technologies (see Section 5 - Cookies below)
1.3. Third-Party Information
We may receive information from third-party services, such as payment processors and analytics providers, to improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process orders, payments, and shipments
• To provide customer support and respond to inquiries
• To personalize your experience on our website
• To improve our website, services, and product offerings
• To send promotional emails and updates (you can opt-out at any time)
• To comply with legal obligations and prevent fraud
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
• Service Providers: Third-party companies that assist with payment processing, shipping, email marketing, and website analytics.
• Legal Compliance: If required by law, court order, or government request, we may disclose your information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.
4. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies help us analyze website traffic, remember user preferences, and enhance functionality.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access & Correction: Request access to the personal information we hold about you.
• Deletion: Request deletion of your personal data (subject to legal and business obligations).
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: Request a copy of your personal data in a structured format.
To exercise any of these rights, please contact us at hello@heylohealth.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
8. Children’s Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of our website and services constitutes acceptance of any updates.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
📧 hello@heylohealth.com
By using Heylo Health’s website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.